WhatsApp Integration
Respond to customer enquiries via WhatsApp which has a 98% open rate and massively increase your customer engagements. Engage with customers on their terms with 2 way WhatsApp conversations and provide an unbeatable customer experience.
Respond via WhatsApp
Respond to customer enquiries via WhatsApp messages which allows for enhanced 2-way communication with the customer on the world's most popular messaging channel with over 2 billion users. AutoMate notifies you when your customer responds.
Enable Inbound Conversations
Allow your customers to create WhatsApp conversations with your business via your website, 3rd party platforms or from your off-site and marketing events. Inbound WhatsApp messages are routed to the correct Team and agents just like inbound emails.
Send & Receive images & videos instantly
Share media files like images and videos with your customers on WhatsApp and receive images and videos back from them in a seamless real-time chat environment.
Official Representation
Respond to customers via WhatsApp using an official account with your business information and branding and stop users sending customers messages on personal or individual WhatsApp accounts that represent a major GDPR concern.
Add chat bot
You can add an optional chatbot to collect additional information from the customer and provide them with additional information about your business and products. Do this in a conversational manner even out-of-hours when your business is closed.
Gather Trade In Details
Provide your customers with a seamless, tracked and easy to use method for them to share images and details of their part exchange with your business for trade in valuations. Managers have full oversight and visibility on all messages sent and received
What Our Clients Say
Dermot O'Hara Mercedes-Benz Head of Commercial Operations - MSL Motor Group
"The platform not only allows us to ensure that we respond to customers in a timely fashion, but it also allows us to ensure the quality of responses as managers can review the quality of response and coach team members accordingly, thereby helping us to convert more."
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