An automated enquiry management system that creates enquiries from 3rd party sources and tracks the response times across multiple contact methods like phone, email, text and video, without any investment in hardware or changes to existing telephony suppliers. Never miss another enquiry and cut out the competition by being first to respond. Did you know that you are 7 times more likely to connect to your customer if responding in less than 1 hour? Poor communication is the number one customer complaint in dealerships and is responsible for one third of all negative feedback
Real Time Metrics
Customer enquiries are automatically created without the need for human input. Our system then monitors and reports in real-time open and closed customer enquiries. Measuring the time taken to respond and sending reminders at customisable times for outstanding enquiries. Never miss another customer enquiry again.
Flexible Contact Methods
Execs can respond to customer enquiries by desk phone, mobile, WhatsApp, text or email and all contacts are recorded against the record including phone calls. This means that managers can monitor, critique and coach on responses to customer enquiries. Our system even attaches the call recordings so that you can listen back to the conversations that your customer facing and sales teams are having with your customers, thereby ensuring that they represent your business and your brand in the best possible way.
Call Recording
Our system records and attaches the audio recording of phone call responses to customers, allowing you to review, critique and train your teams to ensure maximum conversion rates and levels of customer service.
Benchmarking
As an OEM or dealer group you can compare the performance of your dealerships by dealer, by location, by department and even by executive and all in real-time!
Referral Tracking
Measure your top performing referral platforms and 3rd party lead providers to maximise your return on investment from potentially costly on and offline marketing channels. Our system automatically tracks and reports on the best and least performing elements of your marketing mix allowing managers to make the best possible marketing investments for their business.
Enquiries on Specific Stock
Enquiries on specific cars is tracked and recorded on the vehicle record. This allows you to monitor enquiry and conversion rates on specific cars and adjust parameters like price, images & videos and descriptions accordingly to increase enquiries or sales conversion.