Customer Contact Automations
Case Study - Conlans BMW
The goal:
Fully automate the process of contacting upcoming service customers offering them a valuation and cost to change on their car while they are visiting the dealership for a vehicle service.
Our Solution:
Integrate with the DMS (Keyloop) to identify upcoming service customers and their current vehicle
Create personalised WhatsApp messages from their individual sales exec about the customer’s vehicle
Automate customer contact via WhatsApp with trackable call to actions
Customer responses routed through the CRM system so that requests for valuation are dealt with before customers’ upcoming appointment
Daily management report emailed to the team summarising the activity
Integrations
Case Study - Frank Keane MG
The goal:
Fully automate the process of contacting customers by WhatsApp to remind them that their service is now due.
Our Solution:
Integrate with the DMS (Keyloop) to identify upcoming service customers and their current vehicle
Create personalised WhatsApp messages notifying the customers that their service is now due
Automate customer contact via WhatsApp
Provide automated booking journey for customers to choose their desired day and time for booking the service
Customer responses routed through the CRM system so that any customer queries or comments are actioned
Integrations
Ready to See AutoMate AI in Action?
AutoMate AI brings your dealership’s key processes together. Intelligent chatbots capture enquiries instantly, automated customer contact keeps every lead moving, and real-time reporting gives your team clear insight into performance.
Less manual work. Faster responses. More opportunities captured.
